tag:cloudcms.statuspage.io,2005:/historyCloud CMS Status - Incident History2024-03-13T16:19:22-04:00Cloud CMStag:cloudcms.statuspage.io,2005:Incident/202227632024-03-12T17:09:50-04:002024-03-12T17:10:57-04:00Europe - API connection issue<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Update</strong> - A resolution has been implemented.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>04:12</var> EDT</small><br><strong>Investigating</strong> - Connectivity issues to API. Resolved and we are investigating data collected.</p>tag:cloudcms.statuspage.io,2005:Incident/199315082024-02-07T11:07:52-05:002024-02-07T11:07:52-05:00Europe - API connection issue<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> EST</small><br><strong>Resolved</strong> - There was an issue on one of the pods. This has now been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:cloudcms.statuspage.io,2005:Incident/197129792024-01-15T11:51:33-05:002024-01-15T11:51:33-05:00Cloud CMS 3.2 connection difficulties<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:49</var> EST</small><br><strong>Update</strong> - Search calls are working nominally at this point. Closing incident.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:33</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:31</var> EST</small><br><strong>Update</strong> - Network latency issues were discovered with our EU1 Elastic Search cluster. Some queries were timing out. We are working to correct this.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:cloudcms.statuspage.io,2005:Incident/178734792023-07-16T22:00:00-04:002023-07-16T22:23:13-04:00API routing (US1)<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Resolved</strong> - Requests were delayed (and timed out in some cases) due to an ingress-controller interruption for API routing within the US1 region. This has been resolved.</p>tag:cloudcms.statuspage.io,2005:Incident/178579962023-07-14T16:30:00-04:002023-07-14T17:20:56-04:00UI outtage<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Resolved</strong> - There was a problem with pod allocation for the roll forward of UI containers. As a result, the user interface was unavailable for some tenants starting at this time. It was fully resolved within thirty minutes and may have cleared up sooner for others.</p>tag:cloudcms.statuspage.io,2005:Incident/73666952021-06-30T08:59:19-04:002021-06-30T08:59:19-04:00AWS issues causing degraded performance<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>08:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>23:31</var> EDT</small><br><strong>Investigating</strong> - AWS issues https://status.aws.amazon.com/ has been causing slowdown and sporadic downtime. We have implemented a workaround and we are monitoring.</p>tag:cloudcms.statuspage.io,2005:Incident/64625402021-03-05T20:49:33-05:002021-03-05T20:49:33-05:00Degraded API performance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:49</var> EST</small><br><strong>Resolved</strong> - There was an issue with the logging which as been fixed. This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:39</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:32</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:cloudcms.statuspage.io,2005:Incident/46112922020-07-14T09:41:51-04:002020-07-14T09:41:51-04:00API outage<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Resolved</strong> - Apologies for the outage which appears to be network related. The API service is now back up</p>tag:cloudcms.statuspage.io,2005:Incident/30810502019-10-08T10:36:05-04:002019-10-08T10:36:05-04:00User Interface intermittent availability<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Update</strong> - Our apologies for the user interface intermittency this morning. The issue has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Identified</strong> - We've identified an issue with one of our UI servers timing out. This is being worked on and should be resolved shortly. This only affects the user interface and all other systems (API, web site, data storage, services) are working normally.</p>tag:cloudcms.statuspage.io,2005:Incident/17355182018-05-18T10:36:29-04:002018-05-18T10:36:29-04:00Cloud CMS UI server down<p><small>May <var data-var='date'>18</var>, <var data-var='time'>10:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>10:23</var> EDT</small><br><strong>Investigating</strong> - Network issue. We are investigating</p>tag:cloudcms.statuspage.io,2005:Incident/16370832018-03-11T22:45:32-04:002018-03-11T22:45:32-04:00Cloud CMS UI down<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>22:45</var> EDT</small><br><strong>Resolved</strong> - Cloud CMS UI had been restarted ok. The issue was in the new build which has been resolved</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:06</var> EDT</small><br><strong>Investigating</strong> - Cloud CMS UI is temporarily down. We are investigating and will have the UI service restarted soon. Sorry for any inconvenience
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<br />Note - the Cloud CMS API is up.</p>tag:cloudcms.statuspage.io,2005:Incident/15508692018-01-02T15:17:00-05:002018-01-02T15:17:00-05:00API outage<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:17</var> EST</small><br><strong>Resolved</strong> - Apologies for the outage which appears to be network related. The API service is now back up</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:04</var> EST</small><br><strong>Investigating</strong> - We are investigating API outage</p>tag:cloudcms.statuspage.io,2005:Incident/14438532017-10-25T14:23:26-04:002017-10-25T14:23:26-04:00API outage<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:23</var> EDT</small><br><strong>Resolved</strong> - Marking as resolved as API is back up. We are still investigating</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:14</var> EDT</small><br><strong>Update</strong> - The API is back up now. We are investigating</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:04</var> EDT</small><br><strong>Investigating</strong> - Investigating.</p>tag:cloudcms.statuspage.io,2005:Incident/13478262017-09-05T12:48:52-04:002017-09-05T12:48:52-04:00Cloud CMS degraded performance<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:48</var> EDT</small><br><strong>Resolved</strong> - The Cloud CMS API server is back to normal.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:41</var> EDT</small><br><strong>Investigating</strong> - Investigating.</p>tag:cloudcms.statuspage.io,2005:Incident/13154442017-08-02T20:29:00-04:002017-08-02T22:48:08-04:00AWS network issue<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:29</var> EDT</small><br><strong>Resolved</strong> - This incident was resolved. All systems are running nominally.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:21</var> EDT</small><br><strong>Monitoring</strong> - Latest update from AWS: https://status.aws.amazon.com/
<br />5:05 PM PDT We have identified the root cause and are beginning to see recovery for instances and EBS volumes in the affected Availability Zone in the US-EAST-1 Region. We continue to work toward full resolution.
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<br />Cloud CMS is not available but we will continue to monitor the status from AWS</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:49</var> EDT</small><br><strong>Update</strong> - We are experiencing an Amazon EC2 outage. We are monitoring and will work to gracefully return service when Amazon resolves this.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:43</var> EDT</small><br><strong>Investigating</strong> - https://status.aws.amazon.com/
<br />4:36 PM PDT We are investigating network connectivity issues for some instances in a single Availability Zone in the US-EAST-1 Region.</p>tag:cloudcms.statuspage.io,2005:Incident/13093592017-07-27T13:50:58-04:002017-07-27T13:50:58-04:00AWS outage<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Resolved</strong> - Many reports of AWS issues around 10am today for approx 20mins. Connectivity issues and degraded performance issues report. No outage reported by AWS.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Update</strong> - The APIs are back up. There appears to have been an AWS outage for about 20 mins. Not getting much information from AWS - twitter was providing more updates https://twitter.com/SocialFlow/status/890571871862886400.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:13</var> EDT</small><br><strong>Investigating</strong> - Looks like there might be an AWS outage. http://downdetector.com/status/aws-amazon-web-services. We are investigating</p>tag:cloudcms.statuspage.io,2005:Incident/12063162017-04-21T15:23:45-04:002017-04-21T15:23:45-04:00S3 connectivity issue<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>15:23</var> EDT</small><br><strong>Resolved</strong> - S3 connectivity issue that lasted for a few minutes and impacted binary downloads (but not API calls)</p>tag:cloudcms.statuspage.io,2005:Incident/11946152017-04-10T15:03:28-04:002017-04-10T15:03:28-04:00API performance<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>15:03</var> EDT</small><br><strong>Resolved</strong> - We identified/resolved the cause of the slow performance. Resolved</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>12:18</var> EDT</small><br><strong>Investigating</strong> - We're experiencing a API performance issues and are currently looking into the issue.</p>tag:cloudcms.statuspage.io,2005:Incident/11621132017-03-17T08:51:37-04:002017-03-17T08:51:37-04:00API non-responsive<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>08:51</var> EDT</small><br><strong>Resolved</strong> - Service restored</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Investigating</strong> - Investigating</p>tag:cloudcms.statuspage.io,2005:Incident/4255552016-02-22T12:00:00-05:002016-02-22T12:00:00-05:00Database driver and associated pool parameter updates<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Resolved</strong> - Improved handling of MongoDB connection settings to allow for faster idle out of stalled connections</p>tag:cloudcms.statuspage.io,2005:Incident/4140042016-02-07T19:06:23-05:002016-02-07T19:06:23-05:00Database update<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:06</var> EST</small><br><strong>Resolved</strong> - Process complete, operations are now back to normal.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:44</var> EST</small><br><strong>Identified</strong> - An update is being applied to our MongoDB cluster, which may cause intermittent API access issues</p>tag:cloudcms.statuspage.io,2005:Incident/4009942016-01-20T22:09:56-05:002016-01-20T22:09:56-05:00Main website throwing occasional proxy errors<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>22:09</var> EST</small><br><strong>Resolved</strong> - An external service for page analytics experienced service issues, slowing down our site. We've mitigated all dependencies. Site operation has returned to normal.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>20:51</var> EST</small><br><strong>Investigating</strong> - Still analyzing details; www.cloudcms.com is encountering sporadic latency problems</p>tag:cloudcms.statuspage.io,2005:Incident/3759252015-12-10T19:58:38-05:002015-12-10T19:58:38-05:00502 Bad Gateway<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>19:58</var> EST</small><br><strong>Resolved</strong> - Enhanced disk io params on infrastructure.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>18:42</var> EST</small><br><strong>Investigating</strong> - Sporadic "502 Bad Gateway" errors have been reported</p>tag:cloudcms.statuspage.io,2005:Incident/3641962015-11-19T12:00:00-05:002015-11-19T12:00:00-05:00Expired SSL certificate<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Resolved</strong> - An expired SSL certificate caused temporary issues with access to some web sites</p>tag:cloudcms.statuspage.io,2005:Incident/3357892015-10-13T00:41:35-04:002015-10-13T00:41:35-04:00OneTeam update cache refresh<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>00:41</var> EDT</small><br><strong>Resolved</strong> - Deployment of version 2.0.504 may result in a blank screen on some browsers. Flushing your local cache (session storage) resolves the problem.</p>